Online platforms are transforming sectors of economy such as e-commerce and retail; travel, leisure and hospitality. With more than one million businesses across the EU using online platforms to sell their goods and services, monitoring and analysing current trends and emerging issues in the online platform environment is a crucial task.

The primary focus of our study in support of the Observatory on the Online Platform Economy is to research various aspects of the relationships between platforms and their business users. These include terms and conditions, ranking, pricing and access to data. At the core of these research activities is gathering evidence from key stakeholders.

Do you have experience of the online platform economy, either as a representative of an online platform or as a business user? This is your chance to share your views! We invite you to get involved by signing up to one of our two panels – one for platforms, and one for business users.

In parallel, we encourage online platforms and their business users to flag any issues they have encountered in their dealings with each other.

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